Support

We are here to help you get the most out of your Furtoza Labs AI systems. Find documentation, reach our team, or submit a request below.

Whether you are integrating a new AI system, troubleshooting an issue, or scaling your deployment, our support team is ready to assist. We offer multiple channels to match your needs and urgency. Start with our documentation and guides for self-service answers, or reach out directly for personalized help. Enterprise and priority customers receive dedicated support with faster response times.

Documentation & Guides

Access technical documentation, API references, integration guides, and best practices. Our docs cover setup, configuration, and common workflows so you can resolve issues independently.

Email Support

Contact our support team at support@furtoza.com for non-urgent inquiries. Include your account details and a clear description of your issue. We respond within one business day.

Priority Support

Enterprise and priority plans include dedicated support with faster response times, direct access to senior engineers, and proactive monitoring. Contact your account manager for details.

Onboarding & Training

New clients receive structured onboarding and optional training sessions. We walk your team through system architecture, workflows, and maintenance so you can operate with confidence.

Response Time Expectations

We aim to acknowledge all support requests within one business day. Resolution times depend on complexity and plan tier. Standard support typically receives a first response within 24 hours (business days). Priority and enterprise customers receive responses within 4 to 8 hours. For critical production issues, please indicate urgency in your request and we will prioritize accordingly. Our team operates Monday through Friday, 9 AM to 6 PM Pacific Time.

Frequently Asked Questions

Documentation is available to all active clients through our client portal. After signing your agreement, you will receive login credentials and a link to the docs. API references, integration guides, and deployment instructions are organized by product and use case. If you have not received access, contact support@furtoza.com with your company name and we will assist.
Include your account or project name, a clear description of the issue, steps to reproduce (if applicable), any error messages or logs, and your environment details (e.g., deployment type, API version). Screenshots or log excerpts help us diagnose faster. The more context you provide, the quicker we can resolve the issue.
Yes. We offer optional onboarding and training sessions for new clients, and custom training can be arranged for existing customers. Training can cover system architecture, integration patterns, maintenance, and best practices. Sessions are typically conducted remotely and can be tailored to your team's experience level. Contact your account manager or submit a request below to schedule.
Security concerns and vulnerability reports should be sent to security@furtoza.com. We take all reports seriously and will acknowledge receipt promptly. For sensitive findings, we recommend encrypting your message. We follow responsible disclosure practices and will work with you to address valid issues. See our Security page for more details.
Our support team is available Monday through Friday, 9 AM to 6 PM Pacific Time. Requests submitted outside these hours are queued and addressed at the start of the next business day. Priority and enterprise plans may include extended support windows; check your agreement or contact your account manager for details.

Submit a Support Request

Can't find what you need in our FAQ? Describe your issue below and our team will get back to you. We typically respond within one business day. For urgent matters, please indicate the urgency in your message.

Check our FAQ above for quick answers

Support Request

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Request Submitted

Thank you for reaching out. We have received your support request and will respond within one business day.