1. Introduction
Furtoza Labs Inc. ("Furtoza Labs," "we," "us," or "our") is a British Columbia-based AI company that builds custom domain-specific AI systems for businesses. We are committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) of British Columbia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. Please read this policy carefully. By using our services or website, you consent to the practices described herein.
2. Information We Collect
We collect information that you provide directly to us and information we obtain automatically when you use our services.
Personal Information
We may collect personal information such as:
- Name, email address, and phone number
- Company name and job title
- Mailing address (e.g., 6738 Fraser St, Vancouver, BC V5X 3T7, Canada)
- Communication preferences and correspondence
- Account credentials and authentication data
Usage Data
When you interact with our website or services, we may automatically collect:
- IP address and device identifiers
- Browser type and version
- Pages visited, time spent, and navigation paths
- Referring URLs and search terms
Client Data
When you engage our AI services, we may process data you provide to us under our service agreements, including:
- Business documents, datasets, and training materials
- Queries, prompts, and outputs generated through our AI systems
- Configuration and integration data
We process client data in accordance with our agreements and applicable privacy laws.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI products and services
- Respond to inquiries, support requests, and feedback
- Send administrative communications, updates, and security notices
- Analyze usage patterns to enhance our services and user experience
- Comply with legal obligations and enforce our policies
- Protect against fraud, abuse, and security threats
- Conduct research and development in a de-identified or aggregated manner
4. Legal Basis for Processing
Under Canadian privacy law (PIPEDA and BC PIPA), we process personal information based on:
- Consent: Where you have given clear consent for specific processing purposes
- Contract performance: Where processing is necessary to fulfill our agreements with you
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided such interests are not overridden by your privacy rights
- Legal obligation: Where we are required to process data to comply with applicable laws
5. Data Sharing and Third Parties
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: We may engage trusted third parties (e.g., cloud infrastructure, analytics, email delivery) to assist in operating our business. These providers are contractually bound to protect your data and use it only for the purposes we specify.
- Legal requirements: We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our rights, safety, or property.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
We require all third parties to maintain appropriate security measures and to use personal information only for the purposes for which it was disclosed.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- To satisfy legal, regulatory, or contractual obligations
- To resolve disputes and enforce our agreements
- As required by our data retention policies and applicable law
When personal information is no longer needed, we securely delete or anonymize it. Client data processed under service agreements is retained in accordance with those agreements.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments and monitoring
- Employee training on data protection practices
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to addressing any incidents in accordance with applicable breach notification requirements.
8. Your Rights Under Canadian Law
Under PIPEDA and BC PIPA, you have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request correction of inaccurate or incomplete personal information.
- Withdrawal of consent: Where we rely on consent, you may withdraw consent at any time, subject to legal or contractual restrictions.
- Complaint: You may file a complaint with us or with the Office of the Privacy Commissioner of Canada (for PIPEDA) or the Office of the Information and Privacy Commissioner for British Columbia (for BC PIPA).
To exercise these rights, please contact us using the details in Section 13. We will respond to your request within the timeframes required by applicable law.
9. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve site performance and user experience
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. We do not use cookies for advertising purposes without your consent.
10. International Data Transfers
Furtoza Labs is headquartered in Vancouver, British Columbia, Canada. Your personal information may be processed or stored in Canada or in other jurisdictions where our service providers operate. When we transfer data outside of Canada, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Furtoza Labs Inc.
6738 Fraser St
Vancouver, BC V5X 3T7
Canada
Email: hello@furtoza.com
We will respond to your inquiry as promptly as possible and in accordance with applicable law.